Returns & Exchanges

We want you to love your ride, which is why we offer a 30-day return policy on all bikes and accessories. If your new Brooklyn Bicycle Co. product isn't the perfect fit, we'll help you find one that is or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to start the process and receive a return authorization.

• 2.
  Pack Your Gear

  Carefully place the item in its original packaging; for bicycles, ensure all protective padding is secure to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our team inspects the returned items at our warehouse, we will process your refund or exchange within 5-7 business days.