Frequently Asked Questions
Everything you need to know about your new Brooklyn ride.
How does the 'Buy Online, Pick Up in Shop' program work?
When you purchase a bike online, we ship it to one of our authorized local bike shop partners. They will professionally assemble your bicycle for free, ensuring it is safe and ready for you to ride away.
What is your return policy for bicycles and accessories?
We offer a 30-day return window for all accessories in original packaging. For bicycles, if you are not satisfied within the first 30 days, we will work with you to find a solution or provide a refund, though return shipping fees may apply.
Do Brooklyn Bicycle Co. bikes come with a warranty?
Yes, all our frames are covered by a lifetime warranty against manufacturing defects. Components are generally covered for one year from the date of purchase.
How do I determine which frame size is right for me?
Each product page features a detailed size guide based on your height and inseam. If you are between sizes, we generally recommend sizing down for a more agile ride or reaching out to our team for a personalized recommendation.
What shipping methods do you offer for parts and accessories?
We ship accessories via standard ground shipping across the continental United States. Orders typically process within 1-2 business days, and delivery usually takes between 3 to 7 business days.
Can I pay for my bicycle in installments?
Yes, we partner with Affirm to offer flexible financing options. You can select Affirm at checkout to see if you qualify for monthly payment plans over 3, 6, or 12 months.